Privacy policy
This policy explains what information Element22 Gear ("we") collects when you visit element22gear.com or contact us, and how we use it.
Who we are
Element22 Gear is a wholesale supplier of titanium EDC products based in Yangjiang, Guangdong, China. You can contact us at info@element22gear.com or on WhatsApp at +86 180 2566 2526.
Information we collect
- Information you send us. When you message us on WhatsApp or by email, we receive your name, phone number or email address, company name and the details of your enquiry or order.
- Order and shipping details. If you buy samples or products, we collect the delivery address and contact details needed to ship your order.
- Payment information. Payments by PayPal are processed by PayPal. We do not see or store your card details.
- Website usage data. Our website may use cookies and similar technologies, including the Meta Pixel, to measure visits and the results of our advertising. This can include your IP address, browser type, pages viewed and actions such as clicking a WhatsApp button.
How we use your information
- To reply to your enquiries and send quotes.
- To process, ship and follow up on your orders.
- To measure and improve our website and advertising.
- To meet legal, tax and accounting obligations.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run our business, such as shipping carriers, PayPal for payments, WhatsApp (Meta) for messaging, our website host, and Meta for advertising measurement. These providers process data under their own privacy policies.
Cookies and advertising
You can block or delete cookies in your browser settings. You can also manage how Meta uses your information for ads in your Facebook or Instagram ad settings.
How long we keep it
We keep enquiry and order records for as long as needed to serve you and to meet legal and accounting requirements, then delete them.
Your rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop using it for marketing. Email info@element22gear.com and we will reply within 30 days.
International transfers
We are based in China and our service providers may process data in other countries. By contacting us you understand that your information may be processed outside your country.
Children
Our website and products are intended for business buyers and adults. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.